{"id":2941,"date":"2023-04-03T11:24:58","date_gmt":"2023-04-03T16:24:58","guid":{"rendered":"https:\/\/www.topadrenaline.com\/?page_id=2941"},"modified":"2024-10-12T18:04:31","modified_gmt":"2024-10-12T23:04:31","slug":"libro-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.topadrenaline.com\/es\/libro-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2941\" class=\"elementor elementor-2941\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f093fb elementor-section-boxed elementor-section-height-default elementor-section-height-default row-top\" data-id=\"4f093fb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-847b271\" data-id=\"847b271\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c125b2 elementor-widget elementor-widget-text-editor\" data-id=\"0c125b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Top Adrenaline<\/strong> identificada con <strong>RUC N\u00b0 10713922132<\/strong>, con domicilio para estos efectos en Jiron Huascar 316, distrito de Huaraz, provincia de Huaraz, departamento de Ancash y pa\u00eds de Per\u00fa.<br \/><br \/>De conformidad con lo establecido en el C\u00f3digo de Protecci\u00f3n al Consumidor &#8211; Ley N\u00b0 29571 y el Reglamento del Libro de Reclamaciones del C\u00f3digo de Protecci\u00f3n del Consumidor &#8211; Decreto Supremo N\u00b0 011-2011-PCM, el Sitio Web cuenta con un Libro de Reclamaciones de naturaleza virtual.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fde4bb1 elementor-widget elementor-widget-shortcode\" data-id=\"fde4bb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f13-o1\" lang=\"es-PE\" dir=\"ltr\" data-wpcf7-id=\"13\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/2941#wpcf7-f13-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"13\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_PE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f13-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<h2>1. Datos de la persona que presenta la queja o reclamo<\/h2>\n\n<div class=\"row\">\n   <div class=\"col-sm-4 col-xs-12\"><label>Tipo de ducumento <span class=\"wpcf7-form-control-wrap\" data-name=\"typeofdocument\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"typeofdocument\"><option value=\"Selecciona\">Selecciona<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Queja\">Queja<\/option><\/select><\/span><\/label><\/div>\n   <div class=\"col-sm-4 col-xs-12\"><label>Tipo de documento de identidad <span class=\"wpcf7-form-control-wrap\" data-name=\"typeofdocument2\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"typeofdocument2\"><option value=\"Selecciona\">Selecciona<\/option><option value=\"DNI\">DNI<\/option><option value=\"Carnet Extranjeria\">Carnet Extranjeria<\/option><option value=\"Libreta Electoral\">Libreta Electoral<\/option><option value=\"Pasaporte\">Pasaporte<\/option><option value=\"ID\">ID<\/option><option value=\"Otros\">Otros<\/option><\/select><\/span><\/label> <\/div>\n<div class=\"col-sm-4 col-xs-12\"><label>N\u00famero de documento <span class=\"wpcf7-form-control-wrap\" data-name=\"document\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"document\" \/><\/span><\/label><\/div>\n<\/div>\n\n<div class=\"row\">\n<div class=\"col-xs-12\"><label>Nombres y apellidos completos <span class=\"wpcf7-form-control-wrap\" data-name=\"nameandsurname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nameandsurname\" \/><\/span> <\/label><\/div>\n<\/div>\n\n<div class=\"row\">\n   <div class=\"col-sm-6 col-xs-12\"><label>Pa\u00eds <span class=\"wpcf7-form-control-wrap\" data-name=\"country\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"country\" \/><\/span><\/label><\/div>\n   <div class=\"col-sm-6 col-xs-12\"><label>Ciudad <span class=\"wpcf7-form-control-wrap\" data-name=\"city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"city\" \/><\/span><\/label><\/div>\n<\/div>\n\n<div class=\"row\">\n<div class=\"col-xs-12\"><label>Direcci\u00f3n <span class=\"wpcf7-form-control-wrap\" data-name=\"text-addres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-addres\" \/><\/span> <\/label><\/div>\n<\/div>\n\n<div class=\"row\">\n   <div class=\"col-sm-6 col-xs-12\"><label>N\u00famero de tel\u00e9fono (anteponer el c\u00f3digo del pa\u00eds) <span class=\"wpcf7-form-control-wrap\" data-name=\"tel-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-phone\" \/><\/span><\/label><\/div>\n   <div class=\"col-sm-6 col-xs-12\"><label>Correo electr\u00f3nico  <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label><\/div>\n<\/div>\n\n*En caso se trate de un menor de edad, se consignan los datos del apoderado.\n\n<h2>2. Informaci\u00f3n general<\/h2>\n\n<div class=\"row\">\n   <div class=\"col-sm-4 col-xs-12\"><label>Fecha de reclamo o queja <span class=\"wpcf7-form-control-wrap\" data-name=\"date-fecha\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date-fecha\" \/><\/span><\/label><\/div>\n   <div class=\"col-sm-4 col-xs-12\"><label>Identificaci\u00f3n del tours contratado <span class=\"wpcf7-form-control-wrap\" data-name=\"Identificationtours\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Identificationtours\" \/><\/span><\/label><\/div>\n<div class=\"col-sm-4 col-xs-12\"><label>Costo ($) <span class=\"wpcf7-form-control-wrap\" data-name=\"text-price\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-price\" \/><\/span><\/label><\/div>\n<\/div>\n\n\n<div class=\"row\">\n   <div class=\"col-sm-12 col-xs-12\"><label>Detalles de la reclamaci\u00f3n o queja <span class=\"wpcf7-form-control-wrap\" data-name=\"details\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"details\"><\/textarea><\/span><\/label> <\/div>\n<\/div>\n\n<div class=\"row\">\n   <div class=\"col-sm-12 col-xs-12\"><label>Pedido <span class=\"wpcf7-form-control-wrap\" data-name=\"aplication\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"aplication\"><\/textarea><\/span><\/label> <\/div>\n<\/div>\n\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\n<div>*Al enviar este formulario acepto la Pol\u00edtica de Privacidad y Tratamiento de Datos Personales del Sitio Web.<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"2\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35e8fe8 elementor-widget elementor-widget-text-editor\" data-id=\"35e8fe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Reclamo:<\/b>\u00a0Disconformidad relacionada a los productos o servicios.<\/p><hr \/><p><b>Queja:<\/b>\u00a0Disconformidad no relacionada a los productos o servicios o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/p><hr \/><p>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Top Adrenaline identificada con RUC N\u00b0 10713922132, con domicilio para estos efectos en Jiron Huascar 316, distrito de Huaraz, provincia de Huaraz, departamento de Ancash y pa\u00eds de Per\u00fa. De conformidad con lo establecido en el C\u00f3digo de Protecci\u00f3n al Consumidor &#8211; Ley N\u00b0 29571 y el Reglamento del Libro de Reclamaciones del C\u00f3digo de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2941","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.topadrenaline.com\/es\/wp-json\/wp\/v2\/pages\/2941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topadrenaline.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.topadrenaline.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.topadrenaline.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.topadrenaline.com\/es\/wp-json\/wp\/v2\/comments?post=2941"}],"version-history":[{"count":0,"href":"https:\/\/www.topadrenaline.com\/es\/wp-json\/wp\/v2\/pages\/2941\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.topadrenaline.com\/es\/wp-json\/wp\/v2\/media?parent=2941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}